• What is Black Seed honey?

    Black Seed honey is a thick honey that is produced when bees collect nectar from the flowers of the Black Seed flower. It is a rich source of antioxidants such as thymoquinone, phenolic acid, flavonoids, vitamin A, C & E, amino acids such as tryptophan, and many enzymes. Read more on our blog.

    How is Black Seed honey different from local honey?

    While all  honey contains the compounds that make it anti-inflammatory, antiviral, and antibacterial, Black Seed honey contains extra antioxidants, antibacterial properties and respiratory problems reliever from the black seed, on top of helping maintain daily wellness and vitality, and support optimal digestive and immune health.

  • Why is Black Seed honey more expensive than regular/local honey?

    Black Seed honey is a rare honey variety produced by bees which collect nectar from Black Seed flower. It is highly superior to regular highly processed honey found in your local grocery store. Most regular honey in grocery stores has either been heated to high temperatures (which removes the beneficial properties) or blended with lower-quality sweeteners. 

    Compared to other types of honey, Black Seed is darker in colour, has a richer flavour profile, and a much thicker texture.

    El Nahl’s Black Seed Honey

  • Is your honey GMO-free?

    YES! Our honey is Non-GMO and antibiotic free. All El Nahl honey is third party tested for these properties and the results are provided for our customers' ease of mind.

    How does El Nahl differ from other Black Seed Honey brands?

    El Nahl proudly stands as the trailblazing community and foremost provider of premium honey-based products.

    We imagine a world where everyone feels their best and live healthier, one family at a time, by empowering customers to revolutionise their dietary habits.

    One of our first steps to make this happen is by replacing everyday sugar with our exquisite and 100% pure black seed honey, tailored to nourish bodies and soul.

    Our dedication to promoting longevity, enduring health, and overall well-being resonates in every product we offer. 

  • Is your El Nahl honey pasteurised/processed?

    Our raw El Nahl honey is not pasteurised. Honey is extremely sensitive to heat, and this pasteurisation process compromises the beneficial compounds within honey, including the ones that contribute to its ability to support wellness. 

    When beekeeping is done correctly and ethically, with love and respect for the bees and their natural process, the pasteurisation process is unnecessary and detrimental to the quality of the honey. 

    Our honey is raw and carefully strained to remove any large particles from the honey. We do not finely filter the honey, as this removes pollen and other beneficial properties in the honey.  

    These delicate processes allow Manukora’s Mānuka honey to maintain all the goodness of Mānuka’s natural properties. You can check for potency of your individual batch of honey by scanning the unique QR code on the box or lid of your jar!

  • Using Black Seed Honey & Care

  • How do I use Black Seed honey?

    Like regular honey, but with a richer, sweeter flavour and a delightful flowery aroma, El Nahl Black Seed Honey complements your favourite foods and beverages perfectly. There are numerous ways to savour our honey, from enjoying it straight off the spoon (our personal favourite) to mixing it into drinks like coffee, tea, or smoothies, drizzling it over your meals, or incorporating it into your favourite dishes. For more inspiration, be sure to follow us on Instagram @elnahlhoney!

    How much Black Seed honey should I take each day?

    A standard daily portion of El Nahl Black Seed honey ranges from 2- 3 tablespoons for adults, 1 - 2 tablespoons for kids, and 1 spoon for children aged one year or older. Feel free to consume more as desired, especially when substituting Black Seed Honey for refined or processed sugars in your diet.

    What benefits can I expect from taking Black Seed Honey?

    Black Seed honey contains unique bioactive compounds and nutrients that support a healthy, well-functioning immune system, promote excellent digestive health, and provide a wonderful source of natural energy.

    How do I look after my Black Seed Honey?

    While honey is known for its long shelf life, proper storage techniques can make a difference, and Black Seed honey, in particular, has its unique considerations compared to store-bought varieties. To maximise its freshness, keep it in its original packaging or a glass or plastic container (avoid metal) in a cool, dry place—no need for refrigeration.

    Unlike some other honey types, our Black Seed Honey may naturally change in texture over time, potentially crystallising or hardening. Don't worry if you notice tiny crystal-like formations; we have an easy guide on how to soften it if needed. Embrace these natural variations in texture; they're part of the charm of a 100% natural product. If you have any questions or concerns, please don't hesitate to contact our support team at info@elnahlhoney.com.

  • How long will my Black Seed honey last me?

    The longevity of each pack of honey depends on the specific product you choose and how you use it. We generally recommend taking 15g (one tablespoon) daily to reap the benefits of our honey.

    Jumbo Twin Pack (1400g), approximately 93 tablespoons (15g) servings

    Regular Pack (425g), approximately 28 tablespoons (15g) servings

    Honey Sachets (15 sachets), 15 tablespoons (15g) servings

    Does Black Seed honey expire?

    The best-by date on honey products doesn't indicate spoilage or expiration on that specific date; rather, it mostly refers to the quality of the honey being best before that date. Our Black Seed honey has a shelf life of two years, but with proper storage, it can remain viable for even longer.

    Can I heat it/put it in boiling water?

    Our Black Seed honey is raw. You can add it to a hot drink, but make sure the water is not boiling. Avoid subjecting it to high heat, such as baking or cooking; instead, drizzle the honey on after heating.

    Can infants eat Black Seed honey?

    We do not recommend infants 12 months or younger consume our Black Seed honey.

  • Packaging

  • Is your packaging glass or plastic?

    We use glass jars for our honey because they keep it fresh and pure. Glass doesn't absorb or release any unwanted odours or chemicals into the honey, so it stays natural and uncontaminated. Plus, glass jars create a tight seal, keeping the honey fresh.

    We also prefer glass for its eco-friendliness. Glass is 100% recyclable, can be recycled endlessly without losing quality, and doesn't harm the environment when recycled.

  • What are your boxes made out of?

    Our recyclable box packaging complements our commitment to the environment. It reduces waste and encourages responsible disposal practices. These non-laminated boxes make it easy for our customers to dispose of them responsibly, which is part of our effort to promote eco-friendly actions and recycling in our community. 

    In the end, our use of recyclable boxes shows our commitment to keeping the environment healthy and working towards a more sustainable future.

  • Do you ship internationally?

    We currently only ship within Malaysia, unless you would like to place an order greater than RM1500 value and are not based in Australia, New Zealand, or Saudi Arabia (due to import restrictions and partnerships in these countries), in which case, we will see what we can do for you. Please reach out to info@elnahlhoney.com for further information.

    Shipping Address

    We will only ship to addresses provided in the billing address during your purchase.

    Please ensure the correct address and reachable phone number has been provided when completing your order. We only deliver to valid legitimate shipping addresses and do not ship to P.O Boxes (Post-Office Box).

    We will not be liable in the event of an incorrect shipping address and goods are returned to us.

    All re-delivery of goods to you will be charged for any associated shipping charges which will be disclosed upon request for a second delivery attempt.

    How do I track my order?

    Once you place an order with us, you will receive tracking email updates as soon as your parcel gets scanned in by your shipping carrier, and a tracking number to easily follow the journey of your package. 

    If you have any questions or concerns about your order, don’t hesitate to reach out at info@elnahlhoney.com. We will always solve any shipping/delivery issues you may have.

    What shipping carriers do you use?

    We work with DHL to get your orders to you in the best way and ensure you get your order as fast as possible.

  • How do I change the address/details of my order?

    Once an order is placed, we cannot make any changes as we have a very quick turnaround time to get your order to you as fast as possible. So please ensure that you double check your details when entering them at checkout!

    How long will my order take to arrive?

    It typically takes between 3-5 working days (Monday to Friday) for goods to arrive at your destination.

    If you should have any issues with the status of your order, please reach out to us and we will be here to help.

    How much is shipping?

    Shipping is RM10 statewide for all orders below RM99.99. Spend above RM100 to enjoy free shipping!

    What do I do if the product arrives damaged?

    In the unlikely event that your order is damaged during delivery, please provide a photo of the shipping package and the damaged jar to info@elnahlhoney.com.

  • What do I do if my order was delayed or lost during delivery?

    We are really sorry for this delay and that your package has not been delivered to you on time. 

    Please reach out to us at info@elnahlhoney.com, and we will get to the bottom of the issue and make up for this on our end as best we can.

    What if my item is defective?

    We will replace your product at no cost if it is incorrect or defective. In some cases, we may request for the defective item to be returned to our headquarters to pass on to our quality control team, so we can prevent this from happening in the future. 

    Returned items must meet the following requirements:

    • The item must be shipped back to us within 7 working days upon receipt. (as proved by the postal or courier receipt).
    • You have proof of purchase (order invoice number and receipt).
    • Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
    • Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivered.

    Customer will be responsible for all shipping charges to return goods. Returns are applicable only for a complete El Nahl product.

    We reserve the right to reject any cancellation, refund that is deemed unfit or unreasonable.

    If you believe there is an issue with your order, please email info@elnahlhoney.com with a photo of the batch number on the back of the jar and your cause of concern. We will do our best to resolve any issues for you.

  • Do you provide refunds?

    No, we do not. However, we will replace your product at no cost if it is incorrect or defective.

    Can I return my honey if I do not like it?

    We do not accept returns for a change of mind, so please choose carefully when ordering.